Texas Residents
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE COMPANY OR RESIDENTIAL MORTGAGE LOAN ORIGINATOR LICENSED IN TEXAS SHOULD SEND A COMPLETED COMPLAINT FORM TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING (SML):
Texas Department of Savings and Mortgage Lending
2601 N. Lamar Blvd., Suite 201
Austin, Texas 78705
Telephone: 1-877-276-5550
Information and complaint forms are available on the Department’s website:
The Department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to payment of a claim. For more information regarding the Recovery Fund, please visit https://www.sml.texas.gov. (Savings and Mortgage Lending)
Vault Financial Mortgage Services, Inc.
Company NMLS ID: 308071
Consumers may verify our licensing information by visiting: